Privacy Policy

PRIVACY POLICY

Effective Date: 24.04.2025

At The INCI Lab Ltd, your privacy is important to us. This policy outlines how we collect, use, and protect your information in compliance with the New Zealand Privacy Act 2020.

1. Information We Collect

When you visit our site, contact us, or sign up for a download, we may collect:

  • Your name and email address
  • Any information you voluntarily provide (e.g. survey answers or contact form messages)

2. How We Use Your Information

We use your data to:

  • Deliver e-books, guides, and requested resources
  • Send newsletters or promotional emails (you can opt out anytime)
  • Improve our website experience and services
  • Respond to your queries or requests

3. Sharing Your Information

We never sell your personal data. We may share it with
trusted third parties who help us operate our website or business, including:

  • Mailmunch (for email capture and delivery)
  • Shopify(for order processing or digital downloads)
  • Google Analytics (for site performance tracking)

These providers are required to protect your data and only use it for the services we request.

4. Cookies

We use cookies to improve site performance and user
experience. By continuing to browse our site, you consent to our cookie use.

5. Your Rights

You have the right to:

Access or request correction of your personal information

Unsubscribe from marketing at any time

Request deletion of your data

To exercise these rights, email us at hello@theincilab.co.nz.

6. Updates to This Policy

We may update this policy occasionally. The latest version will always be available on this page.

TERMS OF SERVICE

Effective Date: 24.04.2025

Business Name: The INCI Lab Ltd

Registered in: New Zealand

These Terms govern your use of our website, digital downloads, and services. By using our site or engaging with our content, you agree to the following terms.

1. Use of This Website

You agree to use this website lawfully and respectfully. You must not:

2. Free Resources

We offer free resources (such as our "Build Your Brand" e-book) for educational and informational purposes. By downloading, you consent to receive relevant email communication. You can unsubscribe at any time.
3. Paid Services

If you book a consultation, formulation service, or purchase products:

  • All fees will be clearly listed on the booking or checkout page
  • Payment is due at time of booking unless otherwise agreed

  • Cancellations or reschedules must be made with at least 48 hours' notice

    Intellectual property for custom formulations remains with The INCI Lab until full payment has been made, unless otherwise specified by contract.


4. Intellectual Property

All content on this site — including copy, visuals, and formulas — is owned by The INCI Lab Ltd. You may not reuse or reproduce any content without express permission.

5. Limitation of Liability

While we aim to provide accurate and up-to-date information, we do not guarantee results from the use of our content, products, or services. The INCI Lab is not liable for any damages resulting from misuse or misinterpretation of our content or consultations.


6. External Links

Our site may include links to external sites (e.g., funding partners, regulatory bodies). We are not responsible for the privacy practices or content of those sites.

7. Changes to These Terms

We may update these Terms from time to time. Continued use of our website means you accept the updated terms.

8. Contact

For questions about these Terms, reach us at hello@theincilab.co.nz.